Специалист технической поддержки

PROFESSIONAL EXPERIENCE HYPERPC, Moscow 2021-Present Technical Service Engineer ● Support and escalate issues with hardware, which increased company revenue by 15% ● CRM expert, improved management processes which drove team efficiency KPI up to 20% ● Contacts with business clients such as Intel and Microsoft ● Delivering service for celebrities and representatives ● Lead tech support team and provide education for new employees HYPERPC, Moscow Technical Support Specialist 2020-2021 ● Provide Technical Support to clients remotely ● Working in Virtual Machine ● Perform primary hardware diagnostic ● Provide stress-tests with AIDA 64, OCCT, 3DMARK, FURMARK LOFTY, Moscow 2019 Technical Customer Support ● Experience in CRM systems, delivering on-site support for more than 500 clients ● Delivered remote client support by Intercom service ● Administrating web servers for Advertising and Promotion department