Support engineer

Support Engineer - Nexign Company •Provided L1/L2 end-user support for internal and external service consumers, following ITIL and ITSM practices. •Received, processed, troubleshooted, and escalated requests in the service desk system, ensuring prompt resolution. •Built, managed, and enhanced internal networks, servers, and related systems to meet the requirements. •Ensured compliance with the company's security policies, standards, and practices. •Strictly adhered to KPIs and SLAs, effectively managing and prioritizing tasks to meet deadlines. •Administered Active Directory (AD), DNS, DHCP, •Provided Atlassian systems support (Jira, Confluence). •Supported and maintained virtual infrastructures (VmWare, vSphere, VDI, ESXi ). •Provided support for Windows, Linux, and macOS machines, as well as Azure AD and Microsoft admin center. •Set up and configured Single Sign-On (SSO) and Multi-Factor Authentication (MFA) systems. •Provided support for communication tools, including Outlook, Skype for Business, Zoom, КТОЛК, and Mattermost. •Monitored IT services via Zabbix, ensuring system uptime and responding to alerts promptly. •Managed incidents, resolving issues and communicating with stakeholders as necessary. And many other things