Технический специалист

с мая 2023 г. по настоящее время (11 месяцев)

Customer Support Specialist

Answering customer questions on the brand’s products via email and live chat. Engaging with customers on the brand’s social media platforms, such as Facebook and Instagram. Handling online administrative tasks to support the company’s leadership in implementing strategic decisions.

с мая 2022 г. по май 2023 г. (1 год)

Live Support

Providing customer service via chats, tickets, and emails Assisting customers regarding any kind of query – balance, technical incidents, interface. Working in ServiceDesk, HelpDesk, Kibana, Jira Verify and ensure the quality of operators’ Live casino service from the end user’s perspective; Mediate between Technical Department and operators and keep operators informed about any service irregularities; To resolve any end-users disputes in the live chat and escalate to either Service Manager for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required;

с мая 2021 г. по май 2022 г. (1 год)

Chat Moderator

Monitoring and moderating Live chat for Evolution’s Game Show games; - Ensuring that all players behave according to the rules of the chat; - Assist players with queries regarding the game concept, rules, payouts, etc. - Escalating technical issues to Customer Support when they appear in the public chat; Engaging with both players and game hosts to make the player experience more fun and entertaining;