Опубликовано 10 месяцев назад
IT, интернет, связь, телеком
Полный день
Частичная занятость
Стажировка
Навыки
A/B тесты
PostgreSQL
Python
Statistical Analysis System
Опыт работы
Yandex.Practicum
с декабря 2022 г. по июль 2023 г. (7 месяцев)
Data Analyst (Studen)
My course projects on GitHub:
Analysis of the success patterns of games and platforms / Libraries: pandas, numpy, matplotlib, seaborn, scipy. Data discovery, creation user profile and hypothesis testing.
Analysis of the mobile app user behavior / Libraries: pandas, numpy, matplotlib, seaborn, scipy,, statsmodels, plotly.
Exploring the events funnel, A/A/B-tests analysis, using multipletests and proportions_ztest from statsmodels.
Business decision-making of online store / Libraries: pandas, matplotlib, scipy, datetime, numpy. A/B-tests, hypothesis testing, statistic analysis.
FARFETCH, Москва
с октября 2020 г. по ноябрь 2022 г. (2 года и 1 месяц)
Senior Customer Service Advisor
Achievements;
1.reduced the number of customer requests by implementing an auto-bot
in Salesforce (including training for agents on how to use the bot) 2.provided SLA > 90 and CSAT > 95 of the Moscow team due to the correct
queue and agents availability management
3.creation and global implementing training video about Delivery cases
solving (in Salesforce) to decrease AHT and increase CSAT.
Responsibilities:
Case and escalation management
Interaction with partners, logistics and other departments to control the delivery of orders and resolve customer requests
Validate reports in Tableau and complete local reports
Onboarding and support the team in the process of performing their daily duties
ACCOR
с сентября 2014 г. по сентябрь 2020 г. (6 лет)
Reception & Sales
Sales Achievements:
1) annual increase in the corporate segment by 15% through negotiations with key customers on rates and conditions of accommodation
2) annual attraction of 3-5 corporate clients which allowed to increase the hotel's revenue, as well as to fully fill the existing conference rooms
Образование
ОмГУ им. Ф.М. Достоевского, Омск
Исторический
с сентября 2009 г. по июнь 2014 г. (4 года и 9 месяцев)
Специалист по международным отношениям и переводчик
О себе
I have excellent communication and presentation skills. I'm proactive, eager to keep growing and evolving in my new profession. I possess growth-oriented mindset adaptable.
I am in the final stage of my Data Analytics education and constantly developing my skills in the IT field.
In my previous role in customer support I developed skills in effective customer interaction, understanding their needs, and finding optimal solutions. As a result, I learned to promptly respond to customer inquiries, handle large volumes of information, and prioritize tasks. These skills can be applied to the field of Data Analytics where I can utilize my ability to analyze and interpret data to identify important trends.
Владение языками
русский язык - свободное владение
английский язык - высокий
немецкий язык - начальный
испанский язык - начальный
Семья
Не состою в браке
Нет детей