около 2 лет назад

Customer Support Specialist

Поддержка, административная деятельность
от 25 000 руб.
Без опыта
Полный день
We provide 24/7 Guest Support online and over the phone. You will be keeping communication with the guests during your 8-hour shift, responding the inquiries, coordinating with the Cleaning Team, etc.
Требования:
  • MUST: Excellent level of writing and speaking English;
  • Creative writing skills;
  • Doer personality;
  • Loads of empathy, patience, and a positive approach;
  • Analytical mindset.
  • Bachelor or equivalent in Linguistics, Education;
  • Experience working in travel business;
  • Experience working with Airbnb;
  • Experience working remotely.
Обязанности:
  • Handle all inquiries, consultations and bookings;
  • Control check-in, check-out, key exchanges;
  • Provide information, 24/7 guest assistance (within your shift);
  • Create listing descriptions and guests’ instructions as needed;
  • Follow the instructions of the supervisor;
  • Work closely with the Cleaning Team and Handyman.
Условия:
  • Work in the young, ambitious and professional team;
  • Full-time remote job;
  • 2/2 shift schedule (5:00 pm — 1:00 am Vancouver time (3: 00 am — 11:00 am Moscow time);
  • The possibility of a career development;
  • Monthly payments via PayPal or Transferwise;
  • The starting salary of 25000 RUR per month.