около 1 года назад
Полный день

Customer Success Specialist (Asia/Pacific)

IT
По договоренности
От 2 лет
Полный день
In your role, you’ll be asked to provide incredible customer care and high level of service over chat, email, phone and video-mail: — 40-hour workweek (Monday-Friday PST Zone); — Fixed 6-hour shifts (2 pm- 8 pm PST Zone) + 2 flexible hours per day.
Требования:
  • MUST: Fluent level of English and Russian;
  • Stress tolerance and personal resiliency;
  • +2 years customer success experience in IT project;
  • The doer personality;
  • Loads of empathy, patience, and a positive approach;
  • Able to identify the causal relation.
  • Experience working with Intercom, Zendesk, Hubspot — a plus;
  • Creative writing experience — a plus;
  • Experience working remotely — a plus.
Обязанности:
  • Building customer relations by providing extraordinary customer care, using strong written and verbal communication skills
  • Follow up customers regularly in their requests to ensure the correct solution was carried out;
  • Troubleshoot technical problems and report the issues to the development and design team;
  • Recommend solutions and best practices to increase engagement with iGMS platform;
  • Work closely with sales, tech and marketing teams.
Условия:
  • Work in young, ambitious and professional team;
  • Full-time remote job;
  • Interesting tasks and rapid professional development in a dynamic IT company.