около 1 года назад
Customer Success Specialist (Asia/Pacific)
От 2 лет
In your role, you’ll be asked to provide incredible customer care and high level of service over chat, email, phone and video-mail: — 40-hour workweek (Monday-Friday PST Zone); — Fixed 6-hour shifts (2 pm- 8 pm PST Zone) + 2 flexible hours per day.
- MUST: Fluent level of English and Russian;
- Stress tolerance and personal resiliency;
- +2 years customer success experience in IT project;
- The doer personality;
- Loads of empathy, patience, and a positive approach;
- Able to identify the causal relation.
- Experience working with Intercom, Zendesk, Hubspot — a plus;
- Creative writing experience — a plus;
- Experience working remotely — a plus.
- Building customer relations by providing extraordinary customer care, using strong written and verbal communication skills
- Follow up customers regularly in their requests to ensure the correct solution was carried out;
- Troubleshoot technical problems and report the issues to the development and design team;
- Recommend solutions and best practices to increase engagement with iGMS platform;
- Work closely with sales, tech and marketing teams.
- Work in young, ambitious and professional team;
- Full-time remote job;
- Interesting tasks and rapid professional development in a dynamic IT company.