We are an award-winning IT start-up and looking for a new customer support member with C1 English level and strong communication skills. It is a fully remote position, so a reliable internet connection, a good camera and a microphone are required.
Требования:
- Ability to express yourself clearly and communicate your message effectively;
- Ability to organize yourself and prioritize your tasks;
- Ability to learn and work with lots of information;
- Strong technical skills;
- C1 level of English and native or near-native level of Russian language. Please note, that we don't hire anyone physically located in Russia;
- Complete Bachelor degree.
Обязанности:
- Supporting customers via chat and email;
- Passing bugs to developers and tracking the progress;
- Doing product presentations via Zoom;
- Issuing invoices and sales quotations;
- Showing initiative and bringing suggestions based on dialogues with clients and own experience;
- Helping with marketing tasks and website content;
- Assisting with business development and other tasks given by the manager;
- Testing new features and suggesting improvements to developers.
Условия:
- Full-time job with flexible hours between 8 am EST - 6 pm EST. You can choose any 30-40 hours within this timeframe;
- Hourly payment rate based on your performance. We always recognize initiative and are willing to renegotiate the rate based on your contribution;
- No sales targets, commissions, or fines. Our goal is to show the product, collect feedback and deal with issues. We don’t do aggressive sales or try to upsell things our clients don’t need;
- Multicultural and open environment.