Customer support specialist

Помощь клиентам в решении вопросов и объяснение пути решения возникшей проблемы. Координация решения проблем со специалистами соответствующих технических подразделений организации. // 1. Communicated appropriate options for resolutions in a timely manner. Informed customers about services available and assessed customer needs. 2. Answered product questions with up-to-date knowledge of sales and store promotions. 3. Responded complaints using thousands of documented procedures and protocols. 4. Prepared standard reports to track workload, response time and quality of input. (exel, CRM) 5. Managed multiple priorities and maintained effective results. 6. Performed routine customer account maintenance and routine research request. 7. Assisted in training new employees as a mentor to improve call quality and performance