In your role, you’ll be asked to provide incredible customer care and high level of service over chat, email, phone and video-mail:
— 40-hour workweek (Monday-Friday PST Zone);
— Fixed 6-hour shifts (2 pm- 8 pm PST Zone) + 2 flexible hours per day.
— Building customer relations by providing extraordinary customer care, using strong written and verbal communication skills
— Follow up customers regularly in their requests to ensure the correct solution was carried out;
— Troubleshoot technical problems and report the issues to the development and design team;
— Recommend solutions and best practices to increase engagement with iGMS platform;
— Work closely with sales, tech and marketing teams.
— MUST: Fluent level of English and Russian;
— Stress tolerance and personal resiliency;
— +2 years customer success experience in IT project;
— The doer personality;
— Loads of empathy, patience, and a positive approach;
— Able to identify the causal relation.
— Experience working with Intercom, Zendesk, Hubspot — a plus;
— Creative writing experience — a plus;
— Experience working remotely — a plus.
— Work in young, ambitious and professional team;
— Full-time remote job;
— Interesting tasks and rapid professional development in a dynamic IT company.
How to apply:
Please send your CV with salary expectations, a short bio, and why do you want this job to firstname.lastname@example.org.