In your role, you’ll be asked to provide an incredible customer care and high level of service over chat and email.
— Provide remote assistance to the customers and ensure perfect onboarding;
— Identify and report issues to the tech team. Follow up customers regularly in their request;
— Monitoring customer engagement and deliver reports;
— Create the educational content for the Knowledge Base;
— Work closely with marketing and sales team to maintain a high level of service.
— MUST: Fluent level of written English;
— Strong creative writing skills;
— The doer personality;
— Loads of empathy, patience, and a positive approach;
— Analytical mindset;
— Ability to identify the causal relation.
— Bachelor or equivalent in Linguistics, Education;
— Experience working with help Desk Tools (i.e. Intercom, Zendesk) — a plus;
— 1-2 years experience in a сustomer support in a related position – a plus.
— 8 hours shift: 2 pm — 10 pm (Pacific Time Zone);
— 5-day work week;
— Full-time remote job;
— Work in the young, ambitious and professional team;
— Interesting tasks and rapid professional development in dynamic IT company.